Frequently Asked Questions
Yes, all our products are sourced from verified brands and authorized suppliers. Every product comes with the original invoice and warranty card.
Orders are typically delivered within 2-5 business days after confirmation (delivery time may vary by area). Once your order is confirmed, you can check real-time status on our "Track Order" page.
Use the Track menu on our website — enter your Order ID and Billing Email to see the full delivery history at any time (Confirmed → Packed → Picked Up → In Transit → Out for Delivery → Delivered).
Yes, unused products in original packaging can be returned or exchanged within 7 days of delivery. If you receive a damaged or wrong item, please contact our support team right away.
Once a return is approved, the refund is processed back to your original payment method within 3-7 business days.
We support cards (Visa/Mastercard/Amex), mobile banking, and Cash on Delivery (in select areas). All payments are processed through a secure gateway.
Warranty periods vary by product — this is listed on each product page (typically 6 months to 2 years depending on the brand). Keep your invoice on hand for warranty claims.
Our customer support team is available 7 days a week, 9 AM to 9 PM — reach us via the email/phone listed on our Contact page.
