Frequently Asked Questions

Are your products original/genuine?

Yes, all our products are sourced from verified brands and authorized suppliers. Every product comes with the original invoice and warranty card.

How long does delivery take?

Orders are typically delivered within 2-5 business days after confirmation (delivery time may vary by area). Once your order is confirmed, you can check real-time status on our "Track Order" page.

How do I track my order?

Use the Track menu on our website — enter your Order ID and Billing Email to see the full delivery history at any time (Confirmed → Packed → Picked Up → In Transit → Out for Delivery → Delivered).

Can I return or exchange a product if I don't like it?

Yes, unused products in original packaging can be returned or exchanged within 7 days of delivery. If you receive a damaged or wrong item, please contact our support team right away.

How long does a refund take?

Once a return is approved, the refund is processed back to your original payment method within 3-7 business days.

What payment methods do you support?

We support cards (Visa/Mastercard/Amex), mobile banking, and Cash on Delivery (in select areas). All payments are processed through a secure gateway.

What's the warranty period on products?

Warranty periods vary by product — this is listed on each product page (typically 6 months to 2 years depending on the brand). Keep your invoice on hand for warranty claims.

How do I get in touch if I have an issue?

Our customer support team is available 7 days a week, 9 AM to 9 PM — reach us via the email/phone listed on our Contact page.