Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions for refunds and returns for digital products purchased through our website. As digital products are intangible and delivered instantly, we have specific guidelines to ensure fairness and clarity for all customers.

Eligibility for Refunds

Refunds for digital products are subject to the following conditions:

• Non-Delivery: If you have not received access to the digital product due to a technical issue on our end, you are eligible for a full refund.
• Technical Issues: If the digital product is defective or unusable due to issues such as corrupted files or incompatibility, and we are unable to provide a functional replacement, you may request a refund.
• Accidental Purchase: If you accidentally purchase a product (e.g., duplicate purchase or incorrect item) and notify us within 24 hours of purchase, you may be eligible for a refund at our discretion.
• Unsatisfactory Product: Due to the nature of digital products, refunds for dissatisfaction are generally not offered unless the product significantly differs from its description or fails to meet reasonable expectations.

Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• You change your mind after accessing or downloading the digital product.
• You fail to meet the system requirements or technical specifications outlined on the product page.
• You violate the product’s terms of use or licensing agreement.
• The refund request is made after the specified refund period (see below).

Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Submit a refund request via email to dizitech.shop@gmail.com or through our website’s contact form within 7 days of purchase.
2. Provide Details: In your email, you must include:
   • Your full name.
   • The email address used for the purchase.
   • Your order number.
   • The product name.
   • A detailed explanation of the reason for your refund request, including any evidence of the issue (e.g., screenshots, error messages).
3. Review: Our team will review your request and respond within 3-5 business days. We may request additional information to verify your eligibility.
4. Resolution: If approved, the refund will be processed to your original payment method within 7-10 business days.

Returns for Digital Products

As digital products are non-physical and cannot be “returned,” we do not accept returns. However, if you experience issues with the product, we will work with you to provide a replacement or alternative solution where possible.

Exceptions

In certain cases, we may offer partial refunds or store credit at our discretion, particularly if the issue can be resolved without a full refund. This will be evaluated on a case-by-case basis.

12. Contact Us

If you have any questions about these Terms, please contact us at: